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1. CONTACT US.

Write to us at info@veloportal.sk and describe your problem with the goods in as much detail as possible.

If possible, please also send us photos. You will speed up the process if you also write your order number.

 

tztutzu

2. LEAVE THE GOODS AT THE COLLECTION POINT

Within 24 hours of receiving the complaint notification, we will send you an ID code that you just need to dictate to the operator of any Packet collection point and hand over the packaged goods. Free.

You don't have to worry about printing a label or writing out a data sheet, you only need to hand over the package to the collection point operator and dictate the ID that will be sent to you by SMS/e-mail.

 

cash

3. WE WILL REFUND OR EXCHANGE THE GOODS

After assessing your claim, we will exchange the goods for you, usually within 3 working days. If we don't have a replacement in stock, we'll refund your money.

 

  • SHIMANO Cassette SLX M7100 - 12 speed 10-51 teeth 584,81 zł 24%

    BACK IN STOCK !

    SHIMANO Cassette SLX M7100 - 12 speed 10-51 teeth

    Cassette M7100 12-round 10-51z. SLX

    DOSTEPNY

    442,99 zł

    369,16 zł excl. VAT

    584,81 zł Zniżka 24.3%

  • INFINI SUPER LAVA Light 173,16 zł 19%

    INFINI SUPER LAVA Light

    SUPER LAVA front light 4f black/titanium USB + helmet mount

    NIEDOSTEPNE

    138,72 zł

    115,60 zł excl. VAT

    173,16 zł Zniżka 19.9%

  • ELITE Bottle DEBOYO RACE 500 stainless steel 12h 168,48 zł 16%

    ELITE Bottle DEBOYO RACE 500 stainless steel 12h

    Bottle DEBOYO RACE 500 stainless steel 12h

    DOSTEPNY

    140,35 zł

    116,96 zł excl. VAT

    168,48 zł Zniżka 16.7%

  • SHIMANO Battery Steps BTE8010 504Wh 2948,17 zł 11%

    BACK IN STOCK !

    SHIMANO Battery Steps BTE8010 504Wh

    Battery Steps BTE8010 504Wh for frame black

    DOSTEPNY

    2618,13 zł

    2181,77 zł excl. VAT

    2948,17 zł Zniżka 11.2%

  • LONGUS Cycle computer AX-3 60,61 zł 26%

    LONGUS Cycle computer AX-3

    Computer AX-3 13f black

    DOSTEPNY

    44,41 zł

    37,01 zł excl. VAT

    60,61 zł Zniżka 26.7%

  • SHIMANO Pedals EF202 186,33 zł 18%

    SHIMANO Pedals EF202

    Pedals MTB Flat EF202 black

    DOSTEPNY

    151,49 zł

    126,24 zł excl. VAT

    186,33 zł Zniżka 18.7%

  • THULE TOUR RACK carrier 514,61 zł 13%

    THULE TOUR RACK carrier

    TOUR RACK carrier

    DOSTEPNY

    443,66 zł

    369,72 zł excl. VAT

    514,61 zł Zniżka 13.8%

  • SHIMANO Pedals Saint M821 672,75 zł 18%

    SHIMANO Pedals Saint M821

    Pedals MTB M821 SPD + start SM-SH51 Saint

    DOSTEPNY

    546,95 zł

    455,80 zł excl. VAT

    672,75 zł Zniżka 18.7%

  • LONGUS Light BLOK 800 182,29 zł 29%

    LONGUS Light BLOK 800

    Light BLOK 800 front 8f USB, black

    DOSTEPNY

    128,04 zł

    106,70 zł excl. VAT

    182,29 zł Zniżka 29.8%

  • LONGUS Lock EXTREME 12/900mm 37,25 zł 31%

    LONGUS Lock EXTREME 12/900mm

    Lock EXTREME 12/900mm + holder silver

    DOSTEPNY

    25,55 zł

    21,29 zł excl. VAT

    37,25 zł Zniżka 31.4%

  • SR SUNTOUR Widelec EPIXON-9 RLR 26" 1674,66 zł 18%

    SR SUNTOUR Widelec EPIXON-9 RLR 26"

    Widelec EPIXON-9 RLR 100 26 TS błyszczący czarny

    DOSTEPNY

    1357,51 zł

    1131,26 zł excl. VAT

    1674,66 zł Zniżka 18.9%

  • INFINI Light TRON 112,32 zł 17%

    INFINI Light TRON

    Light TRON rear 6f black USB

    DOSTEPNY

    93,02 zł

    77,51 zł excl. VAT

    112,32 zł Zniżka 17.2%

  • SHIMANO Battery STEPS BTE8014 418Wh for frame black 2269,61 zł 12%

    SHIMANO Battery STEPS BTE8014 418Wh for frame black

    Battery STEPS BTE8014 418Wh for frame black

    DOSTEPNY

    1990,10 zł

    1658,42 zł excl. VAT

    2269,61 zł Zniżka 12.3%

  • SHIMANO Cassette XTR M9100 - 12 speed 10-51 teeth 1864,39 zł 18%

    SHIMANO Cassette XTR M9100 - 12 speed 10-51 teeth

    Cassette M9101 12-round 10-51z. XTR

    DOSTEPNY

    1515,76 zł

    1263,13 zł excl. VAT

    1864,39 zł Zniżka 18.7%

I WANT TO RETURN THE GOODS

If you want to use your right to withdraw from the contract within days of taking over the goods, please inform us about it at info@veloportal.sk and include your IBAN for a refund.

Then please send the goods to the address given in the business conditions. We will return the money to you within 7 days of receiving the shipment from us.

 

Martin Hudec

Martin Hudec

Od 9 lat jestem związany z kolarstwem zawodowym jako mechanik. Jeśli nie jestem w służbie, możesz mnie znaleźć na górskich szlakach lub w moim ulubionym miejscu na piwo ze znajomymi. Moją specjalnością są zestawy elektroniczne DI2. Chętnie pomogę w rozpatrzeniu reklamacji pod adresem info@veloportal.pl .

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